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FAQ

How can I place my order?

You can place your order through our secure online shopping cart system or you can give us an email: service@uniquewooden.com

What methods of payment do you accept?

We accept major credit card payments made using VISA, MASTERCARD, Discover, American Express and PayPal as well as money orders and business checks.

How long will it take to get my order?

Once we receive your order we will process within 24 hours.
UniqueWooden offers 4 convenient shipping methods, the specific delivery time depends on the shipping method you choose.

Can you rush my order?

Yes, if your deadline is quickly approaching. Please advise us your delivery date requirements at the time you place your order. We will make every possible effort to ensure that your delivery date is met.

Will I be able to track my order once it ships?

Once your item ships we will e-mail a shipping conformation along with a tracking number for the shipment.

What is laser engraving?

laser engraving is the process of using a laser beam to burn or engrave on many forms of materials such as wood, metal, marble, granite, acrylic, glass and much more.

What type of images are best for engraving?

When it comes to quality, the quality of the image greatly determines the quality of the engraving. Most images are acceptable for engraving, some are not. The ones that are not usually have certain characteristics about them such as very faded, very low detail or the subject has a shadow over it. Usually the higher the detail and the better the contrast the better the results. Some images just need a minor adjustment and we provide this service free with each order.

When it comes to image size, the larger the image the better. With that said, its better to not resize the image before either uploading or emailing any image file. We accept almost any image file but we recommend JPG, JPEG, PSD, PNG, BMP, and TIFF file formats.

Will my personalized item be insured during shipping?

We guarantee that your item reaches you in perfect condition. If your personalized item is lost or damaged we will immediately send a replacement at no cost to you.

If you can't find the answer to your question, don't hesitate to contact us.